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Adrian Flux - useless

 
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karlplotka



Joined: 07 Jul 2011
Posts: 27
Location: Nottingham

PostPosted: Thu Nov 05, 2015 2:41 pm    Post subject: Adrian Flux - useless Reply with quote

Did a quote through Adrian flux, was with admiral before, had accepted the policy but 20 minutes later had a call from admiral who completed beat Adrian flux hands down on price by 200.
So called Adrian flux to cancel the payment/policy and was told that it would cost 65 to cancel....... and that it was in the terms and conditions.

1. I hadn't received this on email till the following day
2. After a debate I got it reduced to 25.

a policy that hasn't even started cost me 25 from 65 to cancel, They state it was read out to me the costs (but I don't recall this) but if I want a copy of the call would cost 15.... yet again more expense.

Apologies for the rant and rave but just want to warn others, the staff were friendly and polite just it seems a money making scheme for a policy that hasn't even started and was only paid for 20 minutes prior
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MCB
ALPINA
ALPINA


Joined: 25 Jun 2015
Posts: 2209
Location: Essex

PostPosted: Thu Nov 05, 2015 2:50 pm    Post subject: Reply with quote

I cancelled a policy after two days (not sure who with) and there was no cancellation charge.

Also there should be no charge for a transcript of your phone call. I did that once and on receipt of the transcript I discovered they were in the wrong. I got an apology and 25 knocked off my premium Very Happy

By law there is a 14 day cooling off period, where you are able to cancel your policy and get a full refund after paying an admin fee. You will probably also be charged for the days the car was on cover. However, your policy had not actually started, so I don't think an admin fee should be applicable in your case. Especially as you said they did not make that point clear during your call.

If I were you I would make a phone call here........
http://www.financial-ombudsman.org.uk/publications/technical_notes/motor-insurance.html
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DAN@ADRIAN FLUX
A
A


Joined: 16 Oct 2008
Posts: 96
Location: East Winch, Kings Lynn, Norfolk

PostPosted: Sat Nov 07, 2015 2:05 pm    Post subject: Reply with quote

Hi,
I'm sorry that you have had some issues with ourselves. We do normally have policy issues fees that aren't normally refundable but these should be explained. If you wanted to PM me your details I can check call to double check if you wish.
Regards,
Dan.
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ronnie



Joined: 22 Jan 2011
Posts: 18
Location: kilwinning

PostPosted: Wed Nov 11, 2015 1:01 pm    Post subject: Reply with quote

unfortunately they couldnt help me either. reason is that I work abroad, and only come back once per month for a few days. Due to this they were not able to give me a competitive quote.
I guess it is something like home insurance where you cant leave the house unattended for more than 28-30 days at a time. But considering the car is staying in a locked garage, with a car parked outside it, and I will be doing less than 5000 miles per year, thus reducing the risk I was slightly taken aback. Never mind, the search continues for an insurer.
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Number5
ALP
ALP


Joined: 24 Jan 2015
Posts: 171
Location: Bristol

PostPosted: Wed Nov 11, 2015 8:17 pm    Post subject: Reply with quote

Im with Flux and have a 5000 mile per year limit.
I knew I would be close to the mark by the time I returned from France with the car so I called them to add 1000 miles on. I was quoted 44
I then asked how much of that was Admin fee as I may want 2000 suspecting that 25 of it was the admin fee. "For 2000. Sir it will be 44, still she said !
Why didnt she say that to start with ?

So... I thought sbout it for a few weeks, then rang back to take it. I was charged 41. !!!

Now I reckon the 44 wasa pro-rata amount based on a 7000 mile per year policy and as I only have 11 weeks to run before renewal, rather than the 13 weeks I had when first quoted, the amount was different.

Therefore, had I delayed the call until just before renewal and added 2000 miles, i suspect that the additional premium would only have been about 10
Food for thought nexxt year !!!
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MCB
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Joined: 25 Jun 2015
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Location: Essex

PostPosted: Wed Nov 11, 2015 10:17 pm    Post subject: Reply with quote

Sounds like buy one thousand get one thousand free Laughing
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1998 E36 1.8 Touring
1989 E30 M3.
2004 E60 530D
2004 Vauxhall Signum (for the shopping)
2002 E39 M5 (Sold)
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Number5
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Joined: 24 Jan 2015
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Location: Bristol

PostPosted: Thu Nov 12, 2015 12:38 am    Post subject: Reply with quote

MCB wrote:
Sounds like buy one thousand get one thousand free Laughing


Cheaper to buy 3,000 then add the other 4,000 on in the last week of the policy !
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Last edited by Number5 on Fri Nov 13, 2015 1:08 am; edited 1 time in total
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Paulb
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Joined: 06 Jul 2013
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PostPosted: Thu Nov 12, 2015 1:31 am    Post subject: Reply with quote

By law, you have a cooling off period with most service purchases including Insurance. The 14 day cooling off period stats when either the insurance cover starts or you receive the insurance documents - which ever is the later.

You can cancel without any charge before you receive either the policy documents or the insurance starts (again which ever is the latter).

If your cancelling after you've received the policy documents and the insurance has started, the insurer is entitled to deduct an amount to cover the insurance provided - it is eminently reasonable for the insurer to make a charge to cover the days insured in this instance but it should be relative to the total premium (eg pro-rata)

If in doubt, the Consumer Contract law is your friend in this instance.
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MCB
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Joined: 25 Jun 2015
Posts: 2209
Location: Essex

PostPosted: Thu Nov 12, 2015 2:34 am    Post subject: Reply with quote

Paulb wrote:
By law, you have a cooling off period with most service purchases including Insurance. The 14 day cooling off period stats when either the insurance cover starts or you receive the insurance documents - which ever is the later.

You can cancel without any charge before you receive either the policy documents or the insurance starts (again which ever is the latter).

If your cancelling after you've received the policy documents and the insurance has started, the insurer is entitled to deduct an amount to cover the insurance provided - it is eminently reasonable for the insurer to make a charge to cover the days insured in this instance but it should be relative to the total premium (eg pro-rata)

If in doubt, the Consumer Contract law is your friend in this instance.


I thought I had already said all that above Rolling Eyes
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1997 E36 Alpina B3 3.2 Touring. No.66
1998 E36 1.8 Touring
1989 E30 M3.
2004 E60 530D
2004 Vauxhall Signum (for the shopping)
2002 E39 M5 (Sold)
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Annavor
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PostPosted: Wed Jun 08, 2016 10:33 pm    Post subject: Adrian Flux useless Reply with quote

Just a quick question, is the Autolink voucher when you take out insurance with Adrian Flux still being given?

Colin

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DAN@ADRIAN FLUX
A
A


Joined: 16 Oct 2008
Posts: 96
Location: East Winch, Kings Lynn, Norfolk

PostPosted: Sat Jun 11, 2016 6:37 pm    Post subject: Reply with quote

Hi,
I'll look into this on Monday with our owners club liaison officer.
Regards,
Dan.
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DAN@ADRIAN FLUX
A
A


Joined: 16 Oct 2008
Posts: 96
Location: East Winch, Kings Lynn, Norfolk

PostPosted: Mon Jun 13, 2016 12:33 pm    Post subject: Reply with quote

Hi,
Just to let you know that currently we don't have any arrangements with the Alpina Register for Autolink vouchers.
The only club we are affiliated to for these is Mazdamenders.
Regards,
Dan.
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