Insurance quandry
Insurance quandry
Evening folks,
I have an Admiral multicar policy that I renewed back in May 2015. The renewal payment was, I thought, taken from my credit card that they have on file. I have received an email from them this evening and it appears that they didn't take the payment and are now asking for it and to contact them within 7 days to pay.
So, does anyone know what my consumer rights are given that they didn't take the money when I had it allocated?
I have an Admiral multicar policy that I renewed back in May 2015. The renewal payment was, I thought, taken from my credit card that they have on file. I have received an email from them this evening and it appears that they didn't take the payment and are now asking for it and to contact them within 7 days to pay.
So, does anyone know what my consumer rights are given that they didn't take the money when I had it allocated?
Regards,
James
2022 BMW X7 40d M-Sport
2019 BMW X5 M50d
2018 BMW M760Li
2017 BMW 530i M-Sport Touring (SOLD)
2012 BMW 520d ED (Gave it back)
2011 BMW 535d GT SE (SOLD)
2008 BMW 730d SE (SOLD)
2007 BMW X5 3.0d SE (SOLD)
2007 D3 Touring 166 (SOLD)
2005 BMW 750i Sport (SOLD)
2005 BMW 730d Sport (SOLD)
2001 B10 V8 Touring 012/1 (SOLD)
2001 B10 V8 saloon 044/1 (SOLD)
1999 BMW 750iL (SOLD)
1997 BMW 750iL (SOLD)
James
2022 BMW X7 40d M-Sport
2019 BMW X5 M50d
2018 BMW M760Li
2017 BMW 530i M-Sport Touring (SOLD)
2012 BMW 520d ED (Gave it back)
2011 BMW 535d GT SE (SOLD)
2008 BMW 730d SE (SOLD)
2007 BMW X5 3.0d SE (SOLD)
2007 D3 Touring 166 (SOLD)
2005 BMW 750i Sport (SOLD)
2005 BMW 730d Sport (SOLD)
2001 B10 V8 Touring 012/1 (SOLD)
2001 B10 V8 saloon 044/1 (SOLD)
1999 BMW 750iL (SOLD)
1997 BMW 750iL (SOLD)
http://www.financial-ombudsman.org.uk/c ... laints.htm - if you have direct evidence the money left your account, & they've taken all this time to contact you, leaving you uninsured & liable to prosecution, I'd read up on this link asap. I'd just double check it's a genuine email, though, before going nuclear...
So, as far as I have been able to work out, they never took the payment and I have remained insured. All my cars are insured on MID but I was wondering what my rights are given that they haven't taken payment at point of sale and we are now 5 months on.
Regards,
James
2022 BMW X7 40d M-Sport
2019 BMW X5 M50d
2018 BMW M760Li
2017 BMW 530i M-Sport Touring (SOLD)
2012 BMW 520d ED (Gave it back)
2011 BMW 535d GT SE (SOLD)
2008 BMW 730d SE (SOLD)
2007 BMW X5 3.0d SE (SOLD)
2007 D3 Touring 166 (SOLD)
2005 BMW 750i Sport (SOLD)
2005 BMW 730d Sport (SOLD)
2001 B10 V8 Touring 012/1 (SOLD)
2001 B10 V8 saloon 044/1 (SOLD)
1999 BMW 750iL (SOLD)
1997 BMW 750iL (SOLD)
James
2022 BMW X7 40d M-Sport
2019 BMW X5 M50d
2018 BMW M760Li
2017 BMW 530i M-Sport Touring (SOLD)
2012 BMW 520d ED (Gave it back)
2011 BMW 535d GT SE (SOLD)
2008 BMW 730d SE (SOLD)
2007 BMW X5 3.0d SE (SOLD)
2007 D3 Touring 166 (SOLD)
2005 BMW 750i Sport (SOLD)
2005 BMW 730d Sport (SOLD)
2001 B10 V8 Touring 012/1 (SOLD)
2001 B10 V8 saloon 044/1 (SOLD)
1999 BMW 750iL (SOLD)
1997 BMW 750iL (SOLD)
I am trying to understand whether the insurance company has a right to demand a payment so long after the renewal. Not averse to paying it as I have had the insurance but surely one would expect to pay for something when you get it and not 5 months after?
Regards,
James
2022 BMW X7 40d M-Sport
2019 BMW X5 M50d
2018 BMW M760Li
2017 BMW 530i M-Sport Touring (SOLD)
2012 BMW 520d ED (Gave it back)
2011 BMW 535d GT SE (SOLD)
2008 BMW 730d SE (SOLD)
2007 BMW X5 3.0d SE (SOLD)
2007 D3 Touring 166 (SOLD)
2005 BMW 750i Sport (SOLD)
2005 BMW 730d Sport (SOLD)
2001 B10 V8 Touring 012/1 (SOLD)
2001 B10 V8 saloon 044/1 (SOLD)
1999 BMW 750iL (SOLD)
1997 BMW 750iL (SOLD)
James
2022 BMW X7 40d M-Sport
2019 BMW X5 M50d
2018 BMW M760Li
2017 BMW 530i M-Sport Touring (SOLD)
2012 BMW 520d ED (Gave it back)
2011 BMW 535d GT SE (SOLD)
2008 BMW 730d SE (SOLD)
2007 BMW X5 3.0d SE (SOLD)
2007 D3 Touring 166 (SOLD)
2005 BMW 750i Sport (SOLD)
2005 BMW 730d Sport (SOLD)
2001 B10 V8 Touring 012/1 (SOLD)
2001 B10 V8 saloon 044/1 (SOLD)
1999 BMW 750iL (SOLD)
1997 BMW 750iL (SOLD)
If it was after the insurance period had ended then I would suggest that you shouldn't bother responding. However, you are in the middle of the period and you are receiving benefit now for a service delivered now.
It's not really any different to the bill I received from my knee consultant last week for an appointment I had back in May. In his case, he sends an invoice after the event and the expectation is that it is paid upon receipt.
To me this is sounds like a case of incompetence in terms of the credit control department - something that has slipped through the net and has now been picked up. In today's computer age, we would expect all of this to be done automatically but errors do happen and so long as you are receiving the service agreed upon then the only issue here is that your insurer has been slow in collecting payment.
It's not really any different to the bill I received from my knee consultant last week for an appointment I had back in May. In his case, he sends an invoice after the event and the expectation is that it is paid upon receipt.
To me this is sounds like a case of incompetence in terms of the credit control department - something that has slipped through the net and has now been picked up. In today's computer age, we would expect all of this to be done automatically but errors do happen and so long as you are receiving the service agreed upon then the only issue here is that your insurer has been slow in collecting payment.
Charles
Teacher of Chemistry and driver of ALPINAs - not necessarily in that order
B3S Touring (49/116) - been to the moon and now on the way back!
Renault Grand Espace - not mine but the wife's!
Teacher of Chemistry and driver of ALPINAs - not necessarily in that order
B3S Touring (49/116) - been to the moon and now on the way back!
Renault Grand Espace - not mine but the wife's!
As Charles has said. You are in receipt of insurance cover that is ongoing. Therefore there is no reason why you should not pay for it.
If you had chosen to pay in monthly instalments you would still be paying until the insurance period ends.
They have made an error, but surely you cant expect them to just give you free cover for a year as a result!
If you had chosen to pay in monthly instalments you would still be paying until the insurance period ends.
They have made an error, but surely you cant expect them to just give you free cover for a year as a result!
1997 E36 Alpina B3 3.2 Touring. No.66
1998 E36 1.8 Touring
1989 E30 M3.
2004 E60 530D
2004 Vauxhall Signum (for the shopping)
2002 E39 M5 (Sold)
1998 E36 1.8 Touring
1989 E30 M3.
2004 E60 530D
2004 Vauxhall Signum (for the shopping)
2002 E39 M5 (Sold)
HI Guys,
Thanks for the replies. I did speak to Admiral this morning and I wasn't looking for free cover however, they acknowledged it was their fault and were prepared to do nothing about it. I have settled my bill but I am not minded to renew with them next year given they dropped the ball and didn't even have the decency to say sorry
Thanks for the replies. I did speak to Admiral this morning and I wasn't looking for free cover however, they acknowledged it was their fault and were prepared to do nothing about it. I have settled my bill but I am not minded to renew with them next year given they dropped the ball and didn't even have the decency to say sorry
Regards,
James
2022 BMW X7 40d M-Sport
2019 BMW X5 M50d
2018 BMW M760Li
2017 BMW 530i M-Sport Touring (SOLD)
2012 BMW 520d ED (Gave it back)
2011 BMW 535d GT SE (SOLD)
2008 BMW 730d SE (SOLD)
2007 BMW X5 3.0d SE (SOLD)
2007 D3 Touring 166 (SOLD)
2005 BMW 750i Sport (SOLD)
2005 BMW 730d Sport (SOLD)
2001 B10 V8 Touring 012/1 (SOLD)
2001 B10 V8 saloon 044/1 (SOLD)
1999 BMW 750iL (SOLD)
1997 BMW 750iL (SOLD)
James
2022 BMW X7 40d M-Sport
2019 BMW X5 M50d
2018 BMW M760Li
2017 BMW 530i M-Sport Touring (SOLD)
2012 BMW 520d ED (Gave it back)
2011 BMW 535d GT SE (SOLD)
2008 BMW 730d SE (SOLD)
2007 BMW X5 3.0d SE (SOLD)
2007 D3 Touring 166 (SOLD)
2005 BMW 750i Sport (SOLD)
2005 BMW 730d Sport (SOLD)
2001 B10 V8 Touring 012/1 (SOLD)
2001 B10 V8 saloon 044/1 (SOLD)
1999 BMW 750iL (SOLD)
1997 BMW 750iL (SOLD)
I don't really see the problem, you've still got what you paid for at the agreed price. They probably don't see themselves as having anything to apologise for - "payment wasn't made, so we'd rather like our money please"
Insuring with Admiral is usually very cheap, but in general they are a bunch of useless cretins IMO. I'm with them purely because they are so damn cheap for Alpinas. I dread having to claim through them, but fingers crossed.......
Insuring with Admiral is usually very cheap, but in general they are a bunch of useless cretins IMO. I'm with them purely because they are so damn cheap for Alpinas. I dread having to claim through them, but fingers crossed.......
2010 D3 BT #97 - Sold
1998 B10 V8 #71 - Sold
1998 B10 V8 #71 - Sold
It's not as bad as you might expect - having had to do so earlier this year.John_C wrote:I dread having to claim through them, but fingers crossed.......
They outsource their claim handling to a company called Albany who seem to have a clear process that they follow and are good at communicating with the insured.
Charles
Teacher of Chemistry and driver of ALPINAs - not necessarily in that order
B3S Touring (49/116) - been to the moon and now on the way back!
Renault Grand Espace - not mine but the wife's!
Teacher of Chemistry and driver of ALPINAs - not necessarily in that order
B3S Touring (49/116) - been to the moon and now on the way back!
Renault Grand Espace - not mine but the wife's!